Terms and Conditions
The use of this web site and the placing of orders for the supply of goods are subject to the following terms and conditions.
If you do not accept these terms and conditions, then please do not use this web site.
The terms and conditions may be revised at any time, and you should review these conditions from time to time.
Items are ordered through our on-line checkout process. At the checkout process you can review your order and make any amendments necessary.
If you provide a valid e-mail address, order acknowledgments will be sent to you via e-mail which will detail the items ordered.
An order becomes binding when we despatch your goods to you.
Prior to despatch of your goods, we may notify you that the order cannot be accepted or you may cancel the order.
Orders may be cancelled or refused (a) where goods are out of stock (b) where authorisation of payment cannot be obtained (c) if you do not meet the criteria defined in these terms and conditions
Prices shown are in GB Pounds Sterling unless otherwise stated.
Prices payable will be that displayed at the time of placing the order, regardless of subsequent changes.
Prices displayed include delivery charges unless otherwise stated.
Additional carriage charges may apply to certain regions for certain bulky goods. See our section on carriage charges.
Prices displayed are inclusive of VAT.
Payment in full is due prior to the despatch of any order.
Payments can be made by credit or debit card, or Paypal.
Payments made by credit, debit card or paypal are to cleared until fully authorised by our bank.
Payments made for goods not received due to goods not available or orders not accepted will be credited to either your credit or debit card, or paypal account.
Although every effort is made to ensure that all products available for purchase on this web site are in stock, we cannot guarantee immediate availability.
We endeavour to despatch your order within 24 to 48 hours. If we are unable to despatch your order within 7 days we will contact you with and estimated delivery date and the option to cancel your order.
We will not be held liable for any loss or expense incurred due to our failure to meet an estimated delivery date.
6. Cancellation, Shortages and Returns Policy
Orders may be cancelled prior to despatch of goods by e-mail to firstname.lastname@example.org or by telephone. A full refund of payment will be made if already processed.
If you are not satisfied with the goods you may cancel the contract and return the goods with a full refund of payment, excluding all carriage costs.
Goods must be returned in a re-saleable condition with all packaging intact.
Goods may be exchanged with additional carriage charges.
Shortages will be replaced at the discretion of the seller, otherwise the appropriate refund of payment will be made.
We will incur all return carriage charges if the goods are faulty, received in an unsatisfactory condition, despatched in error, or mis-represented on our web site.
You must inform us of any faulty goods within 3 working days of receipt of goods via email with photographic images and returned to us with the original packaging (we advise you retain the original packaging until you are completely satisfied with your purchase), you will then be entitled to a full refund or a replacement if the goods are in fact deemed to be defective. Please note, we will require photographic evidence of any faults/damages reported to us.
You must notify us of your intention to return the goods by e-mail with 14 days of receipt of goods, and goods must reach us within 28 days of receipt of goods.
Once returns have been received and processed by us, we will notify you by e-mail or telephone of your refund or exchange. For full details see our Returns Policy.
7. Third Party Websites
Links to third party websites are provided for your convenience. We do not fully review all third party websites, and therefore do not endorse or make any representation about them. If you access any third party website from this site, you do so at your own risk.
8. Availability of Website
We endeavour to ensure that this website is available 24 hours a day and 365 days a year.
However, we cannot be held liable if this website becomes unavailable for any period of time for any reason, due to maintenance or reasons beyond our control.
9. Privacy and Security Policy
We are committed to your security and privacy. Our policy is detailed in the section Privacy and Security Policy.
10. Legal Liability
The contract for the sale of goods between the seller and the buyer are subject to and governed by the law of England and Wales, and any dispute arising in connection with these terms and conditions are subject to the jurisdiction of the English courts.
We do not guarantee that any product for sale on this website is appropriate for sale or use outside the United Kingdom. If you do purchase or use any products from this website from outside the United Kingdom, you are liable to comply with local laws.
11. Acceptance of Terms
By using and ordering from this website you agree to be bound by these terms and conditions.
This does not affect your statutory rights as a customer